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FAQ for business owner
FAQ for administrator and owner
Where can I find the Passcode?
You can find your company Passcode from | Go to menu Organization > Company Info tab
Can I create my branches or departments?
| You can create your branches or departments by go to menu Setting > Team Enter team management user Enter employees in the team
How to set the working hours and leave quota as default?
You can set it default for auto effective to all employees that are not specific position. Go to menu | Work Profile > Working hour > click star under that profile to mark as default || Work Profile > Leave management > click star under that profile to mark as default
How to check for over time and diligence allowance?
The system can be auto calculated. Go to menu | Reports > advance > filter for date and time and click on the type that you want to check. Late OT || You can also check for whom that come before working time by choosing Late tab. Ex. want to check that who is come between 5am. - 8.30 am. In the morning? The system will check for people who clock in before working time during that time you have filtered.
Can I correct data when the employee clock the wrong time?
| HR or Admin can correct the time and the system will keep a change log.
What is offline time clock?
| Offline time clock means employee clock the time without connecting to internet. || For iBeacon time clock will has this offline feature. When mobile connect to internet, the time clock will sync to cloud automatically.
How can I set leave quota?
You can set leave quota in many way and create for each leave profile. | Click Menu > Work Profile > Leave management
What can I do if the employee forget the phone or the phone is broken?
| This can happen in sometime. Admin or business owner can go to cloud.onedee.io Click menu Employee Click to the top right corner on that employee profile and select tab “ clock ”
How many types of working hours that I can set?
You can create varieties of work profile and conditions for late, absence. | Click Menu > Work Profile > Working hour
What is Team Leader?
When you create the team in your organization that can be refer to departments or branches. || You can choose the management user to be the Team Leader. | Team Leader will have the right for leave approval when it need for that type of leave.
What is the Flexi-Time ?
|| In the Working hour Menu, you will find the work profile name ” Flexi-Time “ | This is for employee that does not have a fix start and finish work time.
What can I do when I forget the password?
Click tab “ Forgot your password? ” at the Sign in page and then enter your email. |The system will send the link to reset your password to that email. Check the email, click reset password link and create new password.
How to set for multi-level leave approval?
You can set the number of Team leader that you need or enter a specific email for leave approval. | If you want all management user can approve the leave then enter 0 and blank || If you create leave that need Team leader to approve, you need to create the team and choose the Team leader in each team.
How many types of online report?
| OneDee can be shown the real time online report in many way and can be filtered for employees name or zone without exporting required. Timeline Timesheet Summary Absence Advance
What is the permission for each type of management user?
Administrator - can manage all Manager - can manage only the team or area that be assigned Viewer - can only see | User can be invited in unlimited
Why the report on cloud is not show the employee time clock in real time?
| iBeacon can be clocked offline so the report will show up when employee’s mobile connect to internet and data will sync to cloud automatically.